JOSE FRANCISCO LOPEZ, JR.

Phone (916) 515-2124



Objective

Highly motivated individual is seeking a career opportunity with your organization to utilize and enhance my credentials, and pursue career advancement opportunities. Hard working, customer service oriented, and a team player.



Professional experience

2000 – Present TRC, Inc.

Woodland, CA



Customer Service Representative/Data Entry

Computer data entry of all invoice transactions. Receive and process all cash and credit card payments from customers. Maintain daily records of all dealership payment transactions. Assist with other administrative duties as needed (reporting, record keeping, etc.). Operating cash register for all money transactions. Processing credit card transactions. Scheduling appointments. Generating estimates. Resolving customer complaints. Answering multiple phone lines and triaging calls to appropriate personnel. Utilized accounting skills and computer skills, including spreadsheets and word processing.



Knowledge and Skills

Knowledge of CRT operation.

Good oral and written communication skills.

Ability to prioritize work.

Ability to write clearly and concisely.

Ability to understand and follow oral and written directions.

Excellent customer service and client relations.

Ability to operate PC based programs such as, EXCEL, Word & MS Access. Possess excellent analytical and problem solving skills.

Able to interface with customers both internal and external.

Excellent communications skills, both oral and written.

The ability to work successfully as a team is crucial.

Ability to work with little supervision.



Education

1999 – 2002

Woodland High School

Woodland, CA

High School Diploma

General and business courses.



Languages

Fluent in Spanish.



REFERENCES AVAILABLE UPON REQUEST.